What We Do

 Andy Taylor

Andy specializes in all facets of the guest and visitor experience, from the first website click through the in-person visit…by first re-imagining existing resources.

Her specialties include:

  • New services or outreach

  • Identifying gaps in current service

  • First impressions, sense of arrival and basic signage/way-finding

  • Content creation and copywriting for web, marketing and visitor materials

  • Cost-effective branding evaluation, website evaluation, creation and maintenance

  • Enhancing front-line interaction in person, by phone and online

  • Identify and address guest expectations

  • Evaluate/coordinate basic, visitor safety and risk management

Rich Taylor

Rich has built his career as a live entertainment leader and team developer, as well as a fine arts dean and higher education administrator. His proven accessible leadership coaches teams and organizations to be more creative, capable and successful than they ever imagined possible.

His specialties include:

  • Assisting diverse arts and entertainment organizations build consensus, vision and direction

  • Organizational redesign and operational improvements

  • Initiating change management

  • Coaching in communication, marketing and branding

  • Building functional teams and mentoring leaders in the skills, culture and processes that lead to trust and success

  • Strategic, visionary leadership that moves organizations forward